Hello Puddle Privacy Policy

Last updated: June 25, 2026

Hello Puddle ("we," "our," or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information you provide directly when using Hello Puddle:

Account information: email address and password
Child profile information: nickname, age in months, training start date, daycare status, clothing preferences, and optional notes
Event logs: potty events, sleep events, and associated metadata such as location, initiation, and clothing
Chat messages and AI-generated insights
Caregiver email addresses you choose to invite
App preferences including notification settings and quiet hours

We do not collect your child's real name or actual birth date. We collect age in months only. We do not collect device location data beyond what you optionally enter in event logs.

How We Use Your Information

We use your information solely to provide Hello Puddle's features:

To display your child's potty training history and respond to your questions using Hello Puddle AI
To generate AI-powered insights and respond to your questions using Hello Puddle AI
To send rule-based push notifications based on your logged events
To enable caregiver sharing when you choose to invite another caregiver

Your data is never sold, shared with third parties for advertising, or used for any purpose other than providing Hello Puddle's features to you.

AI Analysis

Hello Puddle uses Anthropic's Claude AI to generate insights and respond to chat messages. Your event data and child profile are sent to Anthropic's API solely to generate your personalized insights. Anthropic does not use API data to train its models by default. You can disable AI analysis at any time in Settings → Privacy. When AI analysis is disabled, no data is sent to Anthropic.

Data Storage and Security

Your data is stored securely using Supabase with row-level security, meaning your data is cryptographically scoped to your authenticated account only. No other user can access your data. Caregivers you invite have full access to your child's data for the duration of their access, which you can revoke at any time in Settings → Caregivers.

Children's Privacy

Hello Puddle is designed for use by parents and caregivers of children ages 18 months to 4 years. We do not knowingly collect personal information directly from children. All data is entered by parents or caregivers on behalf of their child. We do not collect children's real names or birth dates.

Data Retention and Deletion

Your data is retained for as long as your account is active. You may delete your data at any time:

Export your data as CSV or JSON from Settings → Data Management
Delete all data from Settings → Data Management
Restore or permanently delete archived child profiles from Settings → Child Profile → Archived Children
Delete your account entirely by contacting us at hello.puddle.app@gmail.com

When you permanently delete data, it is removed from our systems within 30 days.

Your Rights

You may at any time:

Access and export your data via Settings → Data Management
Correct your child profile information via Settings → Child Profile
Delete all data via Settings → Data Management
Disable AI analysis via Settings → Privacy
Remove caregiver access via Settings → Caregivers
Request account deletion by contacting hello.puddle.app@gmail.com

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

Right to know: You may request information about the personal data we have collected about you
Right to delete: You may request deletion of your personal data at any time via Settings → Data Management or by contacting us
Right to opt out of sale: We do not sell your personal data to third parties
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, contact us at hello.puddle.app@gmail.com. We will make reasonable efforts to respond promptly within 45 days.

Contact

For privacy questions, data requests, or account deletion, contact us at:
hello.puddle.app@gmail.com